Reference

How munu88 Handles Your Personal Data

This Privacy Policy sets out exactly what data we collect when you open an account, make a deposit, or contact our support team — and how we use it. We keep the scope narrow: your data serves your account, nothing else.

Account data kept securePayment details never soldTouch 'n Go eWallet, Boost, GrabPay data handled with careYou can request access or deletion

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What We Collect and Why We Hold It

munu88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect the details you submit: your name, email address, contact number, and the payment method you choose — whether that is Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX. We log transaction references to reconcile deposits and withdrawals against your account.

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Device data — browser type, IP address, session timestamps — is collected automatically to protect your account from unauthorised access and to keep the platform stable. We do not collect data beyond what your account activity generates. Payment credentials such as your Touch 'n Go eWallet
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PIN or Boost account password are never transmitted to or stored by us; those stay within your e-wallet app. We may share limited data with payment processors when a transaction requires verification — for example, a DuitNow or FPX transfer may require us to pass your
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registered account name to confirm the match. We do not sell, rent, or trade your personal data to third-party marketers. Access to your data internally is restricted to the teams that operate your account, handle payments, or run our support desk. Where local law in Malaysia
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governs the handling of personal data, we comply with those requirements. If you are accessing munu88 from a region where eligibility depends on local law, that same legal framework applies to how your data is processed.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage What You Share

Data protection at munu88 is built into account operations, not bolted on afterwards. Here is how the four key areas work in practice — cookies, account security, retention, and your right to request changes.

Cookies and Session Tracking

We use session cookies to keep you logged in and functional cookies to remember your preferred payment method. Analytics cookies measure page load and session drop-off; they do not track your identity off-platform.

Account Security and Access

Your account is protected by password authentication and OTP verification for sensitive actions like withdrawal requests or password resets. We do not store your GrabPay or Boost credentials — those authenticate on your device.

Data Retention Period

We keep your account data for as long as your account is active. If you close your account, transactional records are retained only for the period required under applicable Malaysian financial and legal obligations, then deleted.

Requesting Changes or Deletion

You can ask us to correct inaccurate data, update your registered payment method, or delete your account entirely. Submit the request via live chat or email; we verify your identity before making any change.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what data we hold, request a correction, or ask us to delete your account information, you can reach our support team through any of the channels below. We aim to acknowledge data requests within one business day and resolve them as quickly as your case allows. Players in George Town and across Malaysia use the same contact paths.

Team online

Live Chat

Open the live chat widget from any page while logged in. Confirm your registered email and describe your data request clearly — our team will pull up your account record.

Email Support

Send your data request to our support email address. Include your registered name and the payment method on file — Touch 'n Go eWallet or Boost — so we can locate your account without delay.

Account Settings

Some data corrections — display name, contact number, linked e-wallet — can be made directly inside Account Settings without contacting support. Log in, go to Profile, and update the relevant field.

Common Questions About Your Data Rights

These are the questions our account holders ask most often about how their data is handled. If your question is not covered here, our support team can walk you through the specific detail.

We collect your name, email, contact number, and the payment method you register — such as Touch 'n Go eWallet, Boost, or GrabPay. Device and session data is also logged automatically for account security.

No. Your e-wallet PIN and password stay within your own app. We only receive a transaction reference and confirmation status when a deposit or withdrawal clears through Touch 'n Go eWallet or Boost.

Yes. Contact us via live chat or email with your registered account details. We will compile and send you a summary of the personal data on file, usually within a few business days of verifying your identity.

Send a deletion request through live chat or support email. After we verify your identity, we close the account and remove personal data — keeping only what Malaysian law requires us to retain for transactional records.

No. We do not sell or share your data with marketers. Payment processors like DuitNow or FPX may receive limited transaction data only to verify a transfer — nothing beyond what the payment step requires.

Personal data is removed when your account is closed. Transaction records are held only for the period that applicable Malaysian legal and financial obligations require, after which they are deleted from our systems.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ InfoJasmine Bloom Slots

How munu88 Handles Your Personal Data

How We Protect and Manage What You Share

Cookies and Session Tracking

Account Security and Access

Data Retention Period

Requesting Changes or Deletion

How to Reach Us About Your Data

Live Chat

Email Support

Account Settings

Common Questions About Your Data Rights

01 What personal data does munu88 collect when I open an account?

02 Does munu88 store my Touch 'n Go eWallet or Boost login credentials?

03 Can I request a copy of the data munu88 holds about me?

04 How do I ask munu88 to delete my account and personal data?

05 Does munu88 share my data with third parties for marketing?

06 How long does munu88 keep my data after I close my account?

Privacy Policy

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